How information on a credit report is used

How information on a credit report is used

Many credit providers use credit reports to decide whether to provide a loan or service. Should a credit application be denied because of information on a credit report, the credit provider should tell you this.

Credit reports can only be seen by credit providers, potential credit providers, mortgage insurers and credit reporting agencies. Other types of businesses, such as real estate agents, cannot access credit reports. If your real estate agent seeks access to your credit report, seek advice from a community legal service or Victoria Legal Aid.

Credit scores

Credit providers sometimes use credit scores (or credit ratings) to decide whether to provide credit.

A scale (excellent, very good, good, average, or below average) helps a lender work out credit risk. A higher score could mean getting a better deal and saving money. A lower score may prevent a person from getting a loan or credit.

The reporting agencies calculate credit scores differently, so there is not one official score. Lenders may also have their own internal methods of scoring customers.

Credit scores are generally calculated from things like the amount of money borrowed, the number of credit applications made, and whether repayments are made on time. A credit score cannot be calculated based on financial hardship information.

Credit scores change over time.

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