Credit reporting

Credit-reporting bodies
Equifax (previously called Veda Advantage)
Tel: 13 83 32
Web: www.mycreditfile.com.au

Experian
Tel: 1300 783 684
Email: creditreport@au.experian.com
Web: www.experian.com.au

Illion (previously called Dunn & Bradstreet)
Tel: 1300 734 806
Email: pac.austral@illion.com.au
Web: www.creditcheck.illion.com.au

External dispute resolution
schemes
Australian Financial Complaints Authority (AFCA)
Tel: 1800 931 678
Email: info@afca.org.au
Web: www.afca.org.au

Energy and Water Ombudsman Victoria
Tel: 1800 500 509
Email: ewovinfo@ewov.com.au
Web: www.ewov.com.au

Office of the Australian Information Commissioner
Tel: 1300 363 992 (Monday to Thursday, 10 am to 4 pm)
Web: www.oaic.gov.au

Telecommunications Industry Ombudsman
Tel: 1800 062 058
Web: www.tio.com.au