Tenancy

Australian Information Commissioner
Tel: 1300 363 992
Web: www.oaic.gov.au
Monday to Thursday: 10am to 4pm
Renters who think their personal information is being
misused should contact the Commissioner

Commissioner for Residential Tenancies
Tel: 1300 029 783
Email: info@rentingcommissioner.vic.gov.au
Web: www.rentingcommissioner.vic.gov.au
The Commissioner provides feedback to the Victorian
Government about systemic issues faced by renters and
residents of rooming houses, caravan parks and specialist
disability accommodation in Victoria’s private rental market.

Consumer Affairs Victoria (CAV)
Tel: 1300 558 181
Web: www.consumer.vic.gov.au
CAV can provide information to all parties covered by the
RT Act; investigate renters’, residents’ or rental providers’
complaints; investigate rooming houses; and negotiate
settlements between rental providers and renters.

Energy and Water Ombudsman Victoria (EWOV)
Tel: 1800 500 509
Email: ewovinfo@ewov.com.au
Web: www.ewov.com.au
The EWOV has jurisdiction to investigate and assist to
resolve disputes between consumers and energy, gas
and water retailers.

Housing call centre
Tel: 13 11 72
Email: tenant.maintenance@dffh.vic.gov.au
Web: www.housing.vic.gov.au/arranging-maintenanceand-repairs
To request maintenance to their home, renters of Victorian
Government public housing should phone or email the
housing call centre. Renters should ask for a ‘scheduled
contract number’, which is a record of the phone call.

Housing Registrar
Tel: 7005 8984
Web: www.vic.gov.au/housing-registrar
The Housing Registrar registers and regulates agencies
that are not-for-profit organisations that own, manage
and develop affordable rental housing for low-income
households. Complaints may be made to the Housing
Registrar only after a formal complaint has been lodged
with the registered housing provider.

Residential Tenancies Bond Authority (RTBA)
Tel: 1300 137 164
Email: rtba@justice.vic.gov.au
Web: www.consumer.vic.gov.au/bondauthority (information
about the RTBA); www.rentalbonds.vic.gov.au (access to
the RTBA register)

Supreme Court Self-represented Litigant Coordinator
Tel: 8600 2031
Email: unrepresented@supcourt.vic.gov.au
Web: www.supremecourt.vic.gov.au/going-to-court/
representing-yourself/help-with-court-processes
The Self-represented Litigant Coordinator helps people
without legal representation. The coordinator can provide
procedural and practical advice; information about
alternative methods of resolving a dispute; contact
details of organisations that provide free or low-cost legal
services; and self-help packs.

Tenants Victoria
Tel (admin): 9411 1444
Tel (community worker line): 9411 1444
Tel (renter advice line): 9416 2577
Tel (social housing renters advice line): 1800 068 860
(Monday to Friday, 9am to 4pm)
Email: admin@tenantsvic.org.au
Web: www.tenantsvic.org.au
Tenants Victoria can help all renters in Victoria. People
seeking general advice should first consult Tenants
Victoria’s website. Generally, Tenants Victoria does not
advise about neighbourhood disputes, co-renter disputes,
inter-renter disputes or personal injury claims.

Victorian Civil and Administrative Tribunal (VCAT)
Tel: 1300 018 228
Tel (family violence support): 9628 9856
Tel (Koori Helpline): 0417 516 335
Email: renting@vcat.vic.gov.au
Web: www.vcat.vic.gov.au
The Residential Tenancies List at VCAT can hear cases
between renters and rental providers, caravan park owners
and residents, and between rooming house owners and
rooming house residents. VCAT can also hear cases
between the Director of Housing and renters. VCAT cannot
hear disputes between renters, or co-renters, disputes
between residents, disputes with neighbours or disputes
about internal Director of Housing policy. VCAT hears
matters at venues throughout metropolitan and regional
Victoria; see VCAT’s website for addresses.